Corner computer desk with wood finish and metal legs 150 x 150 x 75cm

Scope of the Exchange Policy

This exchange policy applies to all furniture and home products, including related accessories, sold by Decorbystph online store. After browsing, placing an order, or receiving products, customers who are not satisfied may request an exchange in accordance with this policy.

1. Exchange Timeframe

Customers may request an exchange within 14 days of receiving the product if it does not meet expectations. Requests submitted after this period will not be accepted to ensure timely and effective processing.

2. Product Condition Requirements

Products requested for exchange must be brand new and unused and must not affect resale. All original packaging, accessories, and manuals must be included to ensure the product meets sales standards during the exchange process.

3. Exchange Guarantee

Decorbystph offers a 14-day exchange policy, allowing customers to request an exchange. This policy ensures customer choice and provides a flexible shopping experience.

4. Exchange Process Overview

Customers must submit an exchange request via email to Decorbystph, including the order number, product name, and quantity. We will respond within 24 business hours with an exchange authorization (RMA) and instructions on how to proceed.

5. Exchange Confirmation

Upon receiving an exchange request, Decorbystph will verify the product’s condition and notify the customer once it meets the exchange requirements. Only requests approved after verification will proceed to the actual exchange process.

6. Exchange Shipping Costs

All shipping costs related to the exchange are fully covered by Decorbystph and prepaid shipping labels will be provided, and customers will not incur any additional charges. This ensures that the exchange process imposes no financial burden on the customer.

7. Exchange Address

Customers should send exchange products to the following address:

1040 Loblolly Ln Unit 110, DAVENPORT, FL 33896, United States

Please follow the exchange instructions, securely package the product, and include the RMA number to ensure smooth processing.

8. Safe Shipping for Exchanges

To ensure products arrive safely, we recommend using a trackable shipping method and securely packaging the items. Any damage incurred during shipping should be reported to Decorbystph customer service within 24 business hours for further assistance.

9. Processing Time

After receiving and verifying the product, Decorbystph will typically process the exchange and dispatch the new product within 2 business days. Customers will receive shipping confirmation and tracking information via email.

10. Customer Support and Inquiries

For any questions regarding the exchange policy or process, customers may contact Decorbystph customer service:

Phone: +1 8058161915

Email: info@decorbystph.com

Opening Hours: Monday – Friday, 08:00 – 18:00 EST

We commit to responding to email inquiries within 24 business hours and providing detailed guidance.

11. Store Information

This website is owned by DECOR BY STPH LLC

Company Name: DECOR BY STPH LLC

Address: 1040 Loblolly Ln Unit 110, DAVENPORT, FL 33896, United States

EIN: 93-1409013

Phone: +1 8058161915

Email: info@decorbystph.com

Opening Hours: Monday – Friday, 08:00 – 18:00 EST

Store Information

Company Name: DECOR BY STPH LLC

Address: 1040 Loblolly Ln Unit 110, DAVENPORT, FL 33896, United States

Tax ID: 93-1409013

Phone: +1 8058161915

E-mail: info@decorbystph.com

Business Hours: Monday – Friday, 08:00 – 18:00 EST

1. Scope of the Cancellation Policy

This cancellation policy applies to all furniture and home items purchased through the DECOR BY STPH LLC online store in the United States. It covers orders for chairs, tables, cabinets, and related accessories.

2. Packaging Requirements

Item Condition Requirement: Returned goods must be brand new, unused, with intact original packaging and all complete accessories for processing. Products must be kept in original packaging or equivalent packaging to prevent damage.

3. Cancellation Time and Shipping Cost

Cancellation requests must be submitted within 14 days after you receive the products without providing any reason.

All return shipping costs are covered by us, and prepaid shipping labels will be provided for free.

All canceled items shall be shipped back to 1040 Loblolly Ln Unit 110, DAVENPORT, FL 33896, United States.

4. Customer Support

For questions regarding the cancellation policy, customers can contact DECOR BY STPH LLC customer service at info@decorbystph.com. We will respond within 24 business hours to provide assistance.